sml
I visited the store today around 730pm and it was really busy, with a long line of customers and the team working hard to keep things moving. The staff were polite and efficient even though it is very busy, which was great to see. However, …
Location: 3 Gateway Dr, B1-K12, Singapore 608532
Floor B1 · Westgate
Taiwan-originated bubble tea with standout toppings and exclusive flavours since 2007.
Taiwan-originated bubble tea with standout toppings and exclusive flavours since 2007.
KOI Thé at Westgate has been a fixture of Singapore's bubble tea landscape since 2007, bringing Taiwanese tea craftsmanship to Jurong East with a menu that stands apart from the crowd. The brand's name, meaning "Key of Inspiration," reflects its dedication to creating drinks that spark joy in every cup. Their signature milk teas are renowned for velvety richness, while exclusive offerings like the Ovaltine Macchiato deliver a malty aroma that balances beautifully with the roasted tea base. The chewy pearls, made with precision, provide that satisfying bite fans crave. With healthier options available and a full range of pure teas, fruit teas, and cheese-topped specialities, there is something for every palate. Conveniently located on basement one, KOI Thé is the perfect refreshment stop during a Westgate shopping spree or before heading home on the MRT.Based on 147 Google reviews
Based on customer ratings
Based on customer ratings
sml
I visited the store today around 730pm and it was really busy, with a long line of customers and the team working hard to keep things moving. The staff were polite and efficient even though it is very busy, which was great to see. However, …
Larry
The worst koi store ever. Waited 30 minutes for my drink and still missed my order... This place need to buck up and retrain the staff. Or increase more staff....
Aron Loh
Certainly! Here's a more polished and professional version of your message while still conveying your frustration clearly: I visited your shop on 26 June at around 7:15 PM during peak hours and was surprised to find that no plastic bags were provided. Am I expected to hand-carry my cold drinks all the way home? It’s disappointing that the shop didn’t anticipate the high number of customers and prepare accordingly. It feels unprofessional to expect customers to carry cold drinks without any proper packaging. Disappointing.
angie
this hao guy was rly rude when my bf was ordering and u can tell he got no vibes to work LOL got no basic manners at all pls be nice to customers :D
Larry
The worst koi store ever. Waited 30 minutes for my drink and still missed my order... …
No positive reviews yet.
KOI Thé (Westgate)
Koi Cafe
The exterior of a Koi Cafe with a prominent neon sign and the website address displayed. Inside, staff are visible behind a counter, and menus are displayed on the wall.
Koi Cafe
The exterior of a Koi Cafe with a prominent neon sign. A menu board is visible to the left, displaying various tea options and prices. The shop's website, www.koicafe.com, is also displayed on the facade.
Koi Thé Product Advertisement
A yellow beverage in a clear plastic cup with ice and flower petals, branded 'Koi Thé', surrounded by honeycomb and flowers on a beige background. A red badge indicates 'Lower in sugar' and features a 'Healthier Choice' logo.
Koi Thé Iced Beverage
An iced beverage in a branded cup with the logo 'Koi Thé' sits on a white pedestal. Beside it is a wooden bowl filled with brown sugar cubes, surrounded by granulated sugar. A Nutri-Grade label indicates 'D' and '11% sugar'. The background is a gradient of beige to mauve.
Koi Thé Beverage
A creamy iced beverage in a branded cup with the Koi Thé logo, topped with ice and small white and yellow flowers. The drink sits on a light-colored pedestal against a beige background. To the left is a Nutri-Grade label showing 'D' with '8% sugar'. A cluster of yellow and white flowers rests beside the cup.
Koi Thé beverage advertisement
A yellow iced drink in a branded cup with the logo 'Koi Thé' and ice cubes on top. Surrounding the cup are fresh fruits: lychee halves, a whole lychee, and a halved passion fruit with leaves. To the left is a 'Nutri-Grade' label showing A-B-C-D ratings with '8% sugar'. The background is a gradient of light beige to pale green.
Green Macarons
A large, single green macaron sits on a light pink pedestal. To its right, a stack of three macarons, also green and cream-colored, rests on a light pink surface. The background is a gradient of beige.
Two white macarons with sprinkles
Two white macarons are displayed on a light pink surface against a beige background. One macaron is whole and stands upright on a small, light pink pedestal. The other macaron is filled and lies on its side in front of the pedestal. Both macarons are decorated with colorful sprinkles.
Macaron and Bath Bomb
A gray macaron with a cream filling sits in front of a large gray sphere, possibly a bath bomb, on a white pedestal. The background is a gradient of beige.
Macarons
Two light brown macarons are displayed. One is larger and stands upright on a white pedestal. The other, smaller macaron is filled with dark chocolate ganache and sits to the right of the pedestal. The background is a gradient of beige.
KOI Thé Drink
A clear plastic cup filled with a yellow beverage, ice, and flower petals. The cup has a black logo and the text "KOI Thé" printed on it. To the left of the cup, there are two halves of a lime and a piece of honeycomb. To the right, there is a bouquet of yellow and white flowers. A red oval sticker on the left reads "HEALTHIER CHOICE" and "Lower in sugar". The background is a gradient of light yellow to beige.
Macarons
A stack of three grey macarons with a light-colored filling and a stack of two tan macarons with a dark chocolate filling are arranged on a light tan background.
Macarons
A stack of three beige macarons with chocolate filling and a stack of two pink and cream macarons are displayed against a plain beige background.
Iced Coffee Drink with Sugar Cubes
A tall plastic cup of iced coffee with a logo that says "KOI Thé" is displayed on a white pedestal. To the left of the cup is a Nutri-Grade label showing a "D" and "10% sugar". To the right of the cup, a small wooden bowl filled with sugar cubes sits on a pile of brown sugar.
KOI Thé Drink
A hand holds a clear plastic cup filled with a layered beverage, likely tea with cream. The cup has markings indicating different tea types such as Darjeeling, Uva, Nuwara Eliya, Nilgiri, Assam, and Ceylon. In the blurred background, a sign with "KOI Thé" is visible, along with a large, plush bear figure and balloons.
Drink with text
A close-up shot of a plastic cup with a straw, filled with a light-colored beverage. The cup has text that reads "Your Daily Beat" printed on it. The background appears to be an arcade or game area with screens displaying instructions to "Insert coins or Swipe card" and a colorful, illuminated machine.
KOI Cafe Interior
A busy KOI Cafe with customers ordering at the counter and kiosks. Staff members are seen preparing orders. The cafe features a prominent KOI Cafe logo and menu boards displayed above the counter. Digital screens and promotional materials are also visible.
Beverage with Label
A close-up of a plastic cup containing a beverage. A white sticker label is attached to the cup, displaying the drink's name, price, and other details. The cup has text printed on it that reads "Your Daily Bear".
L-Sugarcane Green Milk Tea
A hand holds a clear plastic cup filled with a light-colored beverage, likely milk tea, with ice cubes visible. A white sticker on the cup displays the item number
Macaron
A hand holds a close-up of a macaron with two different colored fillings. The macaron shells are light brown with speckles. The fillings appear to be a pale green and a pinkish-brown. In the background, shelves with various items are visible.
ATM and Cafe Entrance
A view of an OCBC Bank ATM machine next to the entrance of a cafe. The cafe has a modern design with a white counter and digital ordering screens. The ATM is red and features the OCBC Bank logo. A menu board is visible above the cafe counter.
Macarons
A stack of three pink macarons with a creamy filling and a stack of two white macarons with sprinkles and a creamy filling are displayed against a plain beige background.
Macaron Display
A display case filled with colorful macarons. A sign advertises a promotion: 1 for $3.80, Buy a Box of 9 and Get 1 Free. There are also boxes of macarons and a teddy bear wearing a Koi The uniform. In the background, a Koi The sign is visible.
Bubble Tea with Bear Decoration
A hand holds a cup of bubble tea with the KOI Thé logo visible. In the blurred background, a large, inflatable bear decoration with a yellow duck on its head is illuminated by colorful lights.
Drink in a branded bag
A person is holding a translucent plastic bag with the Koi Thé logo printed on it. Inside the bag, a drink with ice and toppings is visible. The bag is slightly damp, suggesting it contains a cold beverage. The background shows a tiled floor and some out-of-focus signage.
Self-service kiosks for KOI Thé
Two self-service kiosks are shown, displaying promotional images and menus for KOI Thé beverages. The kiosk on the right features a large advertisement for the "That Wildflower Honey Series" with a picture of a honey-themed bubble tea. The kiosk on the left shows a menu with various drink options. Both kiosks have payment terminals and receipt dispensers. In the background, a restaurant with signage "SHABU SAI" is visible.
KOI Thé Drink
A close-up shot of a clear plastic cup filled with a golden-brown beverage, topped with a layer of white foam. The cup has the KOI Thé logo printed on it, which features a stylized depiction of a cup with a straw. The text "KOI Thé" is also visible below the logo. Condensation droplets are visible on the outside of the cup.
Macaron Display
A display stand for Koi Thé Macaron featuring various macaron flavors and box options. It shows a cartoon bear logo, a selection of macarons in a box, and individual macaron images with their names. Pricing for a la carte, box of 5, and a buy 9 get 1 free offer are visible. A promotional card for 'Tea-Infused Macaron Twin Box' is attached to the stand. A payment terminal is also visible in the foreground.
Macaron
A hand holds a pink macaron with a yellow filling. The macaron has cracks on its surface.
Koi Cafe Signage
A close-up shot of the Koi Cafe signage, featuring illuminated letters spelling out "KOI" and "Cafe". Below the cafe name, there are cartoonish illustrations of drinks labeled "Cafe", "Beverages", "bubble tea", and "tea macchiato". The website "www.koicafe.com" is displayed at the bottom.
Takeaway Drink Bag
A person is holding a translucent plastic bag containing a drink. The bag has a black logo and text that reads "KOI THA". The background appears to be a shopping mall or food court with other shops and displays visible.
KOI The Bubble Tea Stall
A KOI The bubble tea stall is set up in a mall. The stall has a colorful pastel facade and a large teddy bear mascot riding a unicorn. The KOI The logo is visible on the stall and on the mascot's cup. There are customers and staff at the stall. Other shops are visible in the background.
Happy National Day Milk Tea
A hand holds a milk tea drink with a red lid featuring a "Happy National Day" design with cartoon characters and fireworks. The lid has a sticker with details about the drink, including its name, price, and order information. In the background, there are other drinks and pastries in a display case.
Bubble Tea Shop Counter
A brightly lit counter for a bubble tea shop, with the brand logo "Koi Thé" visible on a wooden pillar. The counter displays various drinks and macarons. Staff members are seen preparing orders behind the counter. In the background, other shops and shoppers are visible within a mall setting.
Bubble Tea Shop Counter
A counter at a bubble tea shop with the brand name "KOI Thé" visible on the pillar. There are several large beverage dispensers and a digital screen displaying scenic images and drinks. Two staff members are visible behind the counter.
Round Decorative Plates
A collection of ten round decorative plates arranged in two rows on a light wooden background. The plates vary in color and texture, with some appearing to contain embedded natural elements like seeds or dried flowers. The colors range from pale yellow, grey, and brown to pastel green, pink, and cream.
Macaron
A close-up shot of a person holding a light brown macaron with a creamy filling. The macaron has a textured surface with small specks. The background is blurred and appears to be an indoor setting with wooden furniture.
Relocation Promotion Poster
A promotional poster for a relocation event. The poster announces a relocation promotion with the first day of operations on September 12th. It also offers a free BB Bear raincoat pen with the purchase of 2 cups, valid on September 13th and 14th, while stocks last. The poster features images of the new outlet and promotional items. In the background, the storefronts of 'poulet' and 'KOI The' are visible.
Food Agency Licence
A licence issued by the Singapore Food Agency is displayed on a stainless steel machine. The licence details the licensee as KOI THE SINGAPORE PTE. LTD. and the business name as KOI. The address of the licensed premises is also provided. A QR code is present on the licence for more information. In the background, a person wearing a yellow apron and a black mask is visible, along with some kitchen equipment.
Bear mascot with drink
A decorative display featuring a large bear mascot wearing glasses and a green vest, riding a white horse. The bear is holding a yellow cup with a straw. The display is surrounded by a white picket fence and has a colorful, striped background. A sign with a camera icon and Chinese text is visible, indicating surveillance and restricted entry. The KOI Thé logo is present on the sign and on the bear's vest.
Bubble Tea Drink
A close-up of a bubble tea drink in a clear plastic cup with a white sleeve and a white strap. The lid of the cup has the KOI logo and the words "THANK YOU" printed on it. A straw is visible, also branded with the KOI logo. The drink appears to be a light brown color. The background is a yellow wall and a tiled floor.
Koi Cafe Signage
A close-up shot of the illuminated signage for Koi Cafe. The prominent neon sign spells out 'Koi' in large white letters. Below it, the word 'Café' is written in a stylized font, accompanied by cartoon illustrations of various beverages, including bubble tea and tea macchiato. The website address, www.koicafe.com, is displayed at the bottom. The background is a dark, ribbed wall.
Beverage in a cup
A close-up shot of a light brown beverage in a white paper cup, placed inside a translucent plastic bag. The cup has a straw inserted. The background shows a wooden table surface and what appears to be a grill or cooking apparatus.
Bubble Tea Shop Counter
A counter for a bubble tea shop with staff serving customers. There are digital screens displaying drinks and a menu board. The shop's logo, "KOI The", is visible on the counter.
Iced Beverage in a Plastic Cup
A close-up shot of a plastic cup filled with an iced beverage. The cup is covered in condensation, indicating it is cold. The beverage appears to be a light brown or beige color, possibly a coffee or tea drink with milk. Ice cubes are visible within the drink. The cup has some text printed on it, partially obscured, but the words "Your Daily Be" are legible. The cup sits on a dark, textured surface, possibly a table.
Dessert Kiosk
A dessert kiosk with a display case filled with macarons and other sweets. There are digital displays showing prices and images of drinks. The kiosk has a colorful striped base and a large, illuminated orange semi-circle on the front. Silhouettes of drinks are also visible on the side.
Beverage with Lid and Straw
A close-up shot of a beverage in a clear plastic cup with a red lid and a white straw. The cup has white text that reads "ur Daily Beat". A sticker on the lid shows "M-Black Tea Macchiato" and a price of "$4.10". The background appears to be a textured surface with green artificial grass and blue lighting.
Menu Board
A digital menu board displays various drinks offered by KOI Thé. The menu is divided into categories: Milk Tea, Flavoured Tea, Macchiato, and Juice & Caffeine-Free. Each drink has options for medium and large sizes with corresponding prices. The board also features images of some of the drinks and the KOI Thé logo. A staff member wearing a mask is visible behind the counter.
Macarons in a clear box
A close-up shot of two macarons stacked inside a clear plastic box. The top macaron is pink and light green, while the bottom macaron is a light beige color. The macarons have a speckled texture on their shells.
Bubble Tea Shop Counter
A busy bubble tea shop counter with staff preparing drinks. Digital displays show numbers 60 and 223. The counter has cartoon illustrations of drinks. A customer is looking at their phone. In the background, mall signage indicates directions to Lobby B and B1.
KOI The Bear Display
A display featuring a large, cartoonish bear sitting in a giant KOI The drink cup. The bear has a yellow duck on its head. The display is decorated with colorful lights and circular motifs. In the background, the KOI The shop counter is visible with staff and equipment.
People at a counter
A group of people are gathered around a counter in what appears to be a shopping mall. The counter has a sign with the logo "Koi Thé". Some people are ordering, while others are waiting. There are also strollers visible, suggesting families are present. The background shows other shops and mall signage.
People waiting at a food stall
A food stall with a counter and people waiting in line. There are signs for "PLEASE QUEUE HERE" and "WAITING AREA". In the background, another stall is visible with the sign "JFELITE SMART GADGET STORE".
Receipt from KOI Thé
A receipt from KOI Thé showing a purchase of M-Lemon Green Tea and M-Hazelnut Milk Tea. The total amount is 13.00.
Bubble Tea and Macaron Stand
A brightly lit stand in a mall selling bubble tea and macarons. The stand features a prominent "Koi The" logo. A display case shows rows of colorful macarons, and a menu board with images of drinks is visible. Staff members are serving customers.
KOI Cafe Interior
A view inside a KOI Cafe with customers ordering and staff serving. A menu board is visible above the counter, displaying various flavored teas and milk teas. The cafe has a modern design with wooden accents and a prominent KOI Cafe logo. An ATM is visible to the right of the cafe entrance.
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