Akash Kumar
Slow as hell. There is no token counter and staffs seem spending all days on one request. Efficiency is big issue. Go there only if you have free hours to stand, yes no place to sit even
Location: 3 Gateway Dr, #03-14/15, Singapore 608532
Floor L3 · Westgate
StarHub customer service centre for mobile, broadband and TV plans at Westgate Level 3.
StarHub customer service centre for mobile, broadband and TV plans at Westgate Level 3.
StarHub's service centre at Westgate Level 3 is a one-stop touchpoint for all your telecommunications needs in Jurong East. The shop handles SIM card replacements, plan upgrades, broadband enquiries and cable TV subscriptions, with staff on hand to walk you through the latest 5G mobile deals and fibre broadband bundles. eAppointments can be booked in advance to minimise waiting time. The outlet focuses on in-person support, making it ideal for customers who prefer face-to-face assistance with account issues, device trade-ins or contract renewals. StarHub's extensive network coverage and entertainment packages are well known across Singapore, and this Westgate location brings that service directly to the western residential corridor. Visit the StarHub shop at Westgate for hands-on help with your mobile and home connectivity. It is a practical stop for Jurong families and professionals staying on top of their digital plans.Based on 542 Google reviews
Based on customer ratings
Based on customer ratings
Akash Kumar
Slow as hell. There is no token counter and staffs seem spending all days on one request. Efficiency is big issue. Go there only if you have free hours to stand, yes no place to sit even
Sivamoorthy Nangapan
Today I got served by a very professional and understanding staff Shao Ming. He managed all our enquiries well and patiently. He managed to address our concerns and clear our confusion by recommending the right packages for home TV, …
Hana Suboh
I went to Starhub shop on 16 december at around 230pm and was served by Cheryn for my upgrade of wifi and mobile phone(iphone 17 pro deep blue) not sure if you can remember me. It was a pleasant experience. The chinese guy who attended and …
Flare
Had a problem with my Aunty's SIM card not working. With the help of Hillary, I managed to get a replacement SIM with the same number and get it set up within 25 minutes Thank you so much for the help!! 🐐 …
V Lau
Contrary to the low review rating, I had a very pleasant experience at StarHub Westgate on 30 Jan 2026. Mr Andy Tan answered all our queries clearly and patiently, making it a breeze to switch our mobile & broadband plans. He is both professional and helpful. Excellent customer service!
StarHub Westgate
Starhub Storefront
A green wall with a large illuminated Starhub logo and the word "STARHUB" below it. To the left, a white panel displays a screen with graphics and text. A red fire extinguisher is mounted on the white panel. Security cameras are visible on the ceiling.
StarHub Storefront
The image shows the exterior of a StarHub store. The prominent green facade features the StarHub logo, a white star with a green center, and the text "StarHub" below it. To the right, there is a white panel with text, including the heading "OUR 31" and sections on "Professional" and "Personalized" services. The unit number "#03-28" is visible at the top. Security cameras are also mounted on the ceiling.
StarHub Store
The interior of a StarHub store with a prominent green wall featuring the StarHub logo. The store has wooden paneling on the walls, digital displays showing advertisements, and several blue ottomans for seating. A poster for #HappyHome is visible on the left.
StarHub Storefront
A brightly lit StarHub store with green and wood accents. Self-help registration kiosks are visible on the left. Inside, customers are browsing and interacting with staff. Displays showcase various products and services, including a large screen advertising over 200 channels of must-see TV. The StarHub logo is prominently displayed on the green wall.
StarHub Store
A brightly lit telecommunications store with green and wood accents. Customers are browsing displays of mobile phones and accessories. A large StarHub logo is visible on a green glass panel at the entrance.
Bao's Pastry
A bright yellow sign with the words "Bao's Pastry" is prominently displayed above a bakery storefront. Below the sign, there is a display of pastries and baked goods. Several people are standing in front of the shop, appearing to be customers. Red lanterns and decorations are visible, suggesting a festive occasion.
Electronics Stores in a Mall
A view inside a mall showing two electronics stores, one labeled 'K.Lab' and the other 'Challenger'. The Challenger store features a prominent blue illuminated sign and displays various electronic products. The K.Lab store appears to be a smaller kiosk selling accessories. In the background, other shops and mall patrons are visible.
Customer Service Counter
A bright and modern customer service counter with yellow accents and green stools. Staff members in green shirts are visible behind the counter, assisting customers. The wall behind the counter features a large graphic with the text "HAPPILY EVER CONNECT". In the background, other retail stores are visible, including one with an "EXIT" sign.
People at a food court
A person is sitting on a stool at a display of phones, leaning forward. In the background, there are food stalls with signage. One stall has a sign that says "No Service Charge PUTIEN". Another stall has a sign with Chinese characters and an image of dumplings.
Storefront with promotional displays
A view of a store interior with a red display case on the left, a green wall, and a dark blue section with plants and a screen displaying an underwater scene. Further inside, the word "ENTERTAINMENT" is visible in large letters. A green banner advertises "Starhub All-new 5G Unlimited+ Plans" with cartoon figures. A large image of a smartphone is on the right wall.
Self-Help Registration Kiosks
A bright green wall with a sign reading "Self-Help Registration" and "Get a queue ticket". Below the signs are several self-service kiosks. To the left, a screen displays an advertisement for new mobile plans at $25/month. The opening hours are listed as Monday to Sunday, 11:00 am to 9:00 pm.
Customers at service counters
A brightly lit interior with several customers seated at a counter, interacting with staff behind the counter. The walls are decorated with yellow and white accents, featuring graphics and text that say "LET'S CONNECT" and "HAPPILY EVER AFTER". Green stools are placed in front of the counter for customers. A green sign with numbers "16 17" is visible on the left side of the image.
OPPO phone display
A display of OPPO smartphones in a retail store. The display features two phones, one on the left and one on the right, with a large blue and white OPPO sign behind them. A price tag for the OPPO Reno 10X Zoom is visible, showing a price of $249. There is also a sign for "Get SmartSupport at $12/month". In the background, there is a recycling bin for electronic waste and two blue stools.
Electronics Store Display
A display of mobile phones and accessories in a retail environment. In the foreground, there is a display stand with several smartphones, including an Apple iPhone 7 advertisement. To the right, a Huawei promotional stand offers data plans. In the background, storefronts for
Self-Help Registration Kiosks
A bright green wall with a "Self-Help Registration" sign and a queue ticket dispenser. Several self-service kiosks are lined up, with people interacting with them. In the background, a store interior with displays and staff is visible.
Lobster in Tank
A close-up shot of a live lobster in a blue tank filled with water. The lobster has a spiny exoskeleton and long antennae. Bubbles are visible in the water, and a round, striped object is submerged in the background.
Modern electronics store interior
The interior of a brightly lit electronics store with displays of mobile phones and accessories. Several white, curved display stands are arranged throughout the space, showcasing various devices. Large screens on the walls show advertisements or product demonstrations. Customers are seen browsing and interacting with staff. The store features a modern design with green accents on the ceiling and walls.
Mall Interior with Festive Decorations
A wide shot of a mall interior with festive decorations. In the foreground, there is a large, colorful archway with lights and balloons, labeled "SP Yummy Party". Gift boxes are placed around the decoration. Further down the mall, there are shops and people walking. Signage indicates directions to "Lobby A" and "L1".
StarHub Smart Home Solutions Store
A brightly lit retail store interior with displays of mobile phones and smart home devices. The store features wooden display stands with blue accents, a large screen displaying vibrant graphics, and prominent green branding with the StarHub logo.
StarHub Store Interior
The interior of a StarHub store with green and wood accents. There are displays of phones and televisions, and staff members are visible. A large green pillar with the StarHub logo is prominent.
Queueing System Display
A digital display shows a serving counter with queue numbers and the number of people waiting. The display is mounted on a wooden pillar inside a brightly lit establishment with green accents. In the background, people are visible, and there are displays of electronic devices.
StarHub Westgate Queue Ticket QR Code
A sign at StarHub Westgate welcomes visitors and instructs them to scan a QR code to take a SALES Queue Ticket. It notes that certain transactions are NOT available at this location, including Prepaid Services, Transfer of Ownership/Services, Termination or Relocation of Services, StarPlan and eSIM, Billing services/Hub ID services, Technical services/Trade-in handsets, and Change of TV boxes/Modem/Remote Control. Instructions are provided on how to use the QR code to join the queue.
Customer Service Area
An interior view of a brightly lit customer service area with yellow and green accents. A long counter with multiple service stations is visible, equipped with computers and green baskets. Several green and yellow bar stools are arranged in front of the counter. In the background, a digital display shows a "NOW SERVING" queue number system. The floor is made of light-colored wooden planks.
Mobile Phone Store Display
A brightly lit mobile phone store with various display stands showcasing smartphones. In the foreground, several iPhones are displayed on stands with price information. A large advertisement for the iPhone 11 Pro is prominently featured. In the background, there are more display areas, seating, and promotional signage.
Mobile Phone Store Interior
An interior view of a brightly lit mobile phone store. In the foreground, display stands showcase iPhones and other mobile devices. A large advertisement for the iPhone 11 Pro is prominent. To the left, a digital screen displays "NOW SERVING" information with ticket numbers. In the background, customers are seated and interacting with staff. Various promotional posters and displays are visible on the walls, including one that says "HELLO CHANGE".
Store Interior with Display and Seating Area
The image shows the interior of a store, likely a mobile phone or electronics shop, with a display of accessories on the left and a black counter with phones on display on the right. A woman is leaning against the counter on the left, looking at her phone. In the background, there is a multi-level shopping mall with various food establishments and seating areas. An "EXIT" sign is visible in the upper right portion of the image.
Mobile Phone Store Interior
The interior of a brightly lit mobile phone store with green and wood accents. Displays of phones are set up on stands, and customers and staff are visible. A digital display shows "NOW SERVING" with numbers, and promotional signage for Huawei is present.
Telecommunications Store Interior
The interior of a brightly lit telecommunications store with a prominent green color scheme. In the foreground, there are three self-service kiosks for registration. Further back, a counter displays various mobile phones and accessories, with customers interacting with staff. Promotional displays and signage are visible throughout the store, including a large green StarHub logo on the right.
Shopping Mall Interior
A view of a shopping mall interior with various shops visible. In the foreground, there is a decorative wreath with lights and flowers. To the left, a brightly lit store with green accents displays self-help registration kiosks and product screens. Further back, another store with a wooden facade features promotional screens showing "200% OFF" and "80% OFF". To the right, a store labeled "New York" is visible, along with a yellow kiosk labeled "UNIQLO".
Colorful Geometric Wall Art
Two large panels of colorful geometric art are displayed on a wall above a glass railing. The art features abstract patterns with squares, triangles, and wavy lines in shades of teal, red, yellow, and orange. One panel includes a smaller poster with text and graphics.
Mall Interior with Shops
A view from an upper level of a mall, looking down at various shops and walkways. In the foreground, a glass railing is adorned with string lights and a decorative wreath with pink flowers. To the left, a brightly lit store with a turquoise and green facade displays self-help kiosks and promotional screens. Further down the walkway, a store with a "New York" sign is visible, along with a yellow display stand labeled "UnionWare". Other shops and escalators can be seen in the background.
Customer service area with digital display
A customer service area with wooden counters and bright green partitions. A digital display shows "NOW SERVING" with numbers and corresponding counts. Several people are visible, some appearing to be staff and others customers. In the background, a sign reads "USA LINK". The overall ambiance is modern and clean.
Mobile Phone Store Interior
The interior of a brightly lit mobile phone store. Display stands with phones are arranged throughout the space. Large screens on the walls show advertisements and promotions. Several people are browsing the merchandise.
Electronics Store Interior
The interior of a brightly lit electronics store. Display stands with mobile phones are visible in the foreground. A large television screen on the right displays a program. Shelves with various electronic accessories are mounted on the wall. Several blue ottomans are arranged in a row. A digital display shows "NOW SERVING" with numbers. Staff members are interacting with customers at a counter in the background.
Mobile Store Interior
The interior of a brightly lit mobile phone store. A digital screen displays "NOW SERVING" with queue numbers and counter assignments. Several customers are seated or standing, interacting with staff at a counter. Display stands with mobile phones are visible in the foreground. The store features yellow and blue accents with wooden paneling.
Retail Store Interior
The interior of a brightly lit retail store, likely a telecommunications provider, with customers being served at a counter. Displays of phones and promotional posters are visible.
Mobile Phone Store Interior
The interior of a brightly lit mobile phone store. Displays show phone models and stock availability. A queue ticket machine is visible in the foreground. Customers and staff are present in the background.
Customer Service Counter
A brightly lit interior with green walls and wooden accents. A counter with several service stations is visible, with customers interacting with staff. Digital screens display information and advertisements. There are also self-service kiosks for queue tickets.
Interior of a shopping mall with colorful decorations
The image shows the interior of a shopping mall with a view from above. There are colorful geometric patterns displayed on the ceiling. Below, a yellow storefront with the text "UNIONWARE" is visible, along with other shops and escalators. People are seen walking and shopping.
Christmas Display with Molly Figure
A large, festive display featuring a character named Molly, dressed in holiday-themed attire, is set up in a shopping mall. The display includes balloons, a cake-like base, and gift boxes, with a "Yummy Party" banner overhead. Signs indicate mall directions and a "Deck the Halls with Molly" promotion. A "50% OFF" sign is visible on a nearby store.
Electronics Store Interior
The interior of a modern electronics store with displays of mobile phones and promotional posters. The store features wooden paneling, bright lighting, and various display stands showcasing phones. A recycling bin for electronic waste is visible on the right.
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