Best James Lee
Poor Service Visited OCBC on 4/2/26 at 1.08 with Q no 5012 and experienced a long waiting time despite several customer service counters being empty. It was frustrating to see available counters not in use while customers were kept waiting, which caused unnecessary inconvenience. I hope management can improve staff deployment and queue management to better match OCBC’s reputation for efficiency. Sharing this feedback constructively and looking forward to a better experience in future.