Location: 3 Gateway Dr, #04-24 Westgate, Singapore 608532
Floor L4 · Westgate
Professional hearing care and hearing aid solutions at Westgate for over 20 years.
Professional hearing care and hearing aid solutions at Westgate for over 20 years.
20dB Digisound is a well-established hearing care organisation with more than two decades of experience helping over 64,000 customers across Singapore and Malaysia improve their hearing ability. The Westgate centre provides comprehensive audiology services, including adult hearing assessments, tinnitus consultations, and personalised hearing aid fittings by qualified audiologists and hearing care specialists. With access to advanced digital hearing devices from leading manufacturers, the team tailors solutions to each client's lifestyle, budget, and degree of hearing loss. For Jurong East residents and their families concerned about hearing health, 20dB Digisound offers professional, compassionate care in an accessible mall setting.Based on 59 Google reviews
Based on customer ratings
No negative reviews yet.
Kian Beng Low
We really appreciate the delightful and enjoyable journey Yee Ven has carried us through in helping me to get back the joy of improved hearing 🙏. She is so patient and provided me with highly professional advice for my numerous queries when I was going through the trial period, provided free of charge. Thank you so much. …
Alvin Feng
Not really a place I'd expect to go but here I was. 20dB Digisound was a port-of-call because of a near accident which nearly scarred my inner ear. I came in wanting to have my impressions done and the audiologist was a friendly person …
Aedrina Haziqa
I came in for a free hearing test and was assisted by Senior Audiologist Leu Yee Ven. She was very friendly, kind, and helpful. She attended to my concerns and clarified my doubts. I was worried about potential hearing difficulties but was …
James Ong
Went to Westgate outlet to try out the Phonak Infinio Sphere hearing aids today. Yee Ven attended to me and gave great details about the features of this new model, as well as the pros and cons of the rechargeable and the battery options of …
K Yeo
Highly recommended Audiology shop. We made an appointment with Yee Ven. She exceeded all our expectations, so much product knowledge and able to explain the entire process/product to us. She has the special touch in dealing with the …
20dB Digisound / 20dB Hearing Singapore (Westgate, Jurong East)
20dB Digisound
The exterior of a hearing professional's shop, "20dB Digisound". The storefront features a large glass window with the company logo and name prominently displayed. Inside, there are chairs and a reception area. A sign lists the services offered, including Adult Hearing Assessment, Digital Hearing Aid Prescription & Fitting, Cochlear Implant Consultation, and Hearing Protection Devices.
20dB Digisound Hearing Professional Storefront
The storefront of 20dB Digisound, a hearing professional clinic. The entrance features a large glass window with the company logo and name, "20dB Digisound YOUR HEARING PROFESSIONAL," displayed prominently in neon lights. Inside, a counter and various displays are visible. To the left of the entrance, a poster advertises a new hearing experience and free packages. To the right, red signage indicates "Hearing Aid Trial" and "Hearing Assessment." The exterior is decorated with brick-patterned walls and wooden accents.
20dB Digisound Hearing Professional Storefront
The storefront of a hearing professional business named 20dB Digisound. The entrance features large glass windows with the company logo and name prominently displayed. Inside, services such as Adult Hearing Assessment, Digital Hearing Aid Prescription & Fitting, Cochlear Implant Consultation, and Hearing Protection Devices are listed. A sign for "Hearing Aid Trial" and "Hearing Assessment" is visible on the right.
Hearing Professional Display
A display of hearing-related products and promotional materials. A large poster on the wall reads "WE ARE ALWAYS LISTENING" and features images of people and the company logo "20dB Digisound". On the desk below, there are shopping bags, a promotional flyer for a "FREE PACKAGE", a display of hearing aid components, and a stand showcasing various Phonak hearing aid models with the tagline "Discover the wonder of powerful sound".
20dB Digisound Logo
A pink logo with a stylized hand holding an ear on the left. To the right of the hand, the text "20dB" is displayed in large pink font. Below "20dB", the word "Digisound" is written in smaller pink font. Underneath "Digisound", the tagline "YOUR HEARING PROFESSIONAL" is written in black text. A trademark symbol (™) is visible above and to the left of "20dB".
Phonak Rechargeable Hearing Aids
A banner advertising Phonak rechargeable hearing aids. It features the slogan "The power of rechargeable hearing aids." and lists benefits such as "Full day of hearing," "Fast charging technology," and "Charge on the go." An image of a pair of hearing aids in their charging case is shown, along with a lifestyle photo of a smiling woman and a man at a table.
Hearing Aids in Charging Case
A pair of silver in-ear hearing aids are placed in their open charging case. One hearing aid has the word "TRIAL" visible on its side, and the other has "FLEX" visible. Both have small green indicator lights. The charging case is dark gray and open, revealing the molded interior where the hearing aids rest. A Logitech computer mouse is visible in the background, along with a small black object and some white paper.
Hearing Aid Store Interior
An interior view of a hearing aid store, featuring promotional materials, a reception desk, and seating. A large banner on the left advertises Phonak hearing aids with the slogan "Rediscover the wonder of sound." Several brochures are displayed on a rack. Two framed posters on the wall promote hearing services from "20dB." The reception desk is equipped with a computer monitor, hand sanitizer dispenser, and various informational displays. Two white chairs are visible in the foreground.
Hearing Professional Advertisements
Two framed advertisements are displayed on a wall. The left advertisement, titled "A SOUND REPUTATION," features a close-up of a hearing professional examining a man's ear. The right advertisement, titled "ALWAYS HEAR FOR YOU," shows a hearing professional with an older man. Both advertisements are branded with "20dB YOUR HEARING PROFESSIONAL." A CCTV sign is visible on the wall between the advertisements. To the left, a clear panel displays a brochure titled "GET REWARDED BY HELPING A FRIEND" and other smaller brochures.
Certificates on a brick wall
Three framed certificates are displayed on a white brick wall. The certificates appear to be academic or professional achievements. Below the certificates, large black text is visible on the wall, but it is partially cut off.
Hearing Aid Clinic Interior
The image shows an interior view of what appears to be a hearing aid clinic. On the left wall, a large informative poster displays different types of hearing aids and ear anatomy. To the right of the poster, a door is visible. Further to the right, a promotional poster with the text "WE ARE ALWAYS LISTENING" is displayed. Below this poster, a desk area is set up with various hearing aid related devices, brochures, and a white chair. The overall impression is a clean and informative clinical environment.
Hearing Professional's Office
Two framed posters on the wall advertise hearing services. One poster reads "A SOUND REPUTATION" and the other "ALWAYS HEAR FOR YOU". Below the posters, a counter displays various hearing aid products and brochures, including "Serenity Choice" and "PHONAK" branded items. A calendar with images of hearing aids is also visible.
Hearing Professional's Office
An interior view of a hearing professional's office, featuring a desk with hearing aids and testing equipment, a tall white cabinet, and promotional posters on the wall. One poster reads "WE ARE ALWAYS LISTENING" and another advertises "MoxiBR" hearing aids. A CCTV sign is also visible.
Hearing Aid Display
A counter display featuring various hearing aids and related products. There are brochures, product packaging, and promotional materials for Phonak hearing aids, including information on "Serenity Choice" and "Vivante". A sign advertises an "NDP REBATE UP TO $500". Also visible are displays for UOB and American Express cards, and hand sanitizer. The background shows framed pictures on a brick-patterned wall.
Wall Decor
A white brick wall is adorned with framed photographs and testimonials. A quote from Helen Keller is prominently displayed. A "Meet Our Team" section features portraits and names of staff members, including Leu Yee Ven (Senior Audiologist), Kausellya (Audiologist), and Sean (Business Development Manager).
Soundproof Booth
A white chair with wooden legs sits in the center of a small, dark room. The walls of the room are covered in black acoustic foam panels with a pyramidal pattern. The room appears to be a soundproof booth, possibly for recording or quiet work. The entrance to the booth is open, revealing a gray, textured wall and a door with a silver handle and a small window.
Hearing Aid Dryer and Charger
A white charging and drying unit labeled "PerfectDry Lux" is shown next to an open green case containing two hearing aids. The case has compartments for the hearing aids and a perforated circular area on the lid.
Wall with framed photos and text
A white brick wall is adorned with framed photographs and text. A large quote is painted on the wall: "Losing your eyesight separates you from things. Losing your hearing separates you from people." Below the quote, numerous framed pictures and documents are displayed, some featuring people and others appearing to be informational posters. To the right, a glimpse of a modern interior with glass railings and signage is visible.
Reception Area
A reception desk with a computer monitor, hand sanitizers, a bell, and a fire extinguisher. A large screen displays the Digisound logo. The wall is decorated with framed photos and a quote from Helen Keller.
Wall with framed photos and quote
A white brick wall is decorated with a quote attributed to Helen Keller and numerous framed photographs. The quote reads, "Losing your eyesight separates you from things, losing your hearing separates you from people." Above the quote, a framed picture is labeled "Meet Our Team" and displays portraits of four individuals. The other framed items appear to be a mix of photographs and documents, possibly showcasing staff, clients, or company achievements.
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